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Frequently asked questions

POPMEOUT is a beauty brand offering high-quality skincare and color cosmetics designed for everyday use. We focus on gentle, effective formulas with trendy packaging at affordable prices.

Our team typically responds within 24 Hours. You can reach out to us through Email, Official Instagram Dms & Whastapp

Whatsapp 0308 0004479

Email : popmeoutcosmetics@gmail.com

Confirmation call is mendatory to respond to confirm the order you placed.After confirmation it takes 4 to 8 working days to deliver order.

Terms & Conditions

Our Terms and Conditions Caters following, Please do read before you place order. This is the digital agreement between Buyer & Seller.

Shipping Policy, Customer Protection & Disputes Management, Returns/Exchange and Refund Policy, Privacy Policies

Our Terms and Conditions Caters following, Please do read before you place order. This is the digital agreement between Buyer & Seller.

Shipping Policy, Customer Protection & Disputes Management, Returns/Exchange and Refund Policy, Privacy Policies
1. You will be receiving confirmation call after you placed your order, without confirmation POPMEOUT do not process orders for dispatch. If Customers fail to response confirmation call done 4 times from our end then delivery charges has to be paid in advance to proceed order.
2. Orders cannot be cancelled or amended after one hour of placing the order to ensure efficient processing. Additionally, no refusal can be made at the time of delivery once the order is out for delivery. Otherwise, specific clauses will apply.
3. In the event of a cancellation, customers are requested to pay the delivery charges via online transfer only. Collection of payment at the doorstep will not be available. Our standard delivery charge is Rs.200/-. If customers fail to pay the charges or cooperate in any matter, we reserve the right to upload their details on our page under the category "FRAUD/FAKE CUSTOMER." This clause is intended to discourage fake orders, as it poses a significant challenge for cash-on-delivery services.
4. Refusal at doorstep will result in Auto Black List and particular customer will not be able to place order again on site until the clearance of dues of Delivery Charges
Shipping Policy:
1. The delivery time frame is 4 to 6 working days, However weather conditions and during Sale days deliveries might be delayed.
2. Our courier services are not authorized to open parcels or show products before payment. We kindly request that customers refrain from forcing them to do so or rejecting parcels based on this matter.
3. Our courier services are not authorized to open parcels or show products before payment. We kindly request that customers refrain from forcing them to do so or rejecting parcels based on this matter.
4. You will receive a message from our courier service with the shipment status before delivery. To stay updated with the delivery process, please provide a contact number that is currently in use.
5. For the tracking of your order, You will receive a SMS from courier company with your tracking number.
6. Addresses of Hostels, Universities, Village areas and without house numbers are not eligible for our CASH ON DELIVERY SERVICES, Customers are required to choose Bank Transfer Payment Method for such orders.

Customer Protection & Disputes Management:

If you encounter any issues with your parcel, such as damage or other concerns, please contact our Customer Services Representative on Instagram. Please refrain from using rude language or slang, as our team is committed to providing a respectful environment.
To ensure your customer protection rights, please make an unboxing video of the parcel, showing the seal being opened. Claims for damaged, missing, or replaced products will only be accepted if the seal opening is visible in the video.
It is mandatory to make an unpacking video and notify us of any issues within 24 hours of receiving the parcel for the proof that you have receved the product from us.
For any issues related to the parcel, such as damaged products, please contact us on Instagram in a decent manner. Rude or abusive language will not be tolerated . Our response time is within 24 hours.
Claims for damaged products during delivery will not be accepted for items purchased during a sale, promotional, or deal period.
Lipsticks may be susceptible to damage during delivery due to weather conditions and temperature fluctuations, and therefore, no guarantee can be provided.

Returns/Exchange and Refund Policy:

Refund and Return/Exchange Policies are totally complied with above mentioned Unboxing Clause which proofs that parcel you received belongs to POPMEOUT. Without Sharing unboxing video POPEMOUT team will not open any claims request for returns of refund.
Refund and Return/Exchange policies only applicable if customer received parcel with any Missing or Damaged product.
In case of a refund, POPMEOUT will only refund the amount for the product; delivery charges will not be refunded. The decision for a refund will be finalized by the management based on the situation.
Refund claims will be processed within 15 days.
Returns are only acceptable if customer did not open the product, there will be no Return or Refund for used, tested or opened product.
If a customer requests a refund and needs to return the parcel, they will be responsible for sending the product back and bearing the delivery charges.
POPMEOUT will not refund any delivery charges or Bank Charges of Payment gateways incase of refund.
Customer will bear all the delivery charges in whole process of Exchange/Replacements.

Privacy Policies:

Please ensure that Customer details related to their Contacts, Banking Information and other details are safe on our website. Data gathered in terms of Emails, Contact Numbers, and IP addresses will only be used to inform you about our upcoming promotions and important announcements along with delivery status.